Remote Monitoring & Management (RMM)
Professional endpoint management via a cloud-based RMM platform — enabling full monitoring, support, updates, and preventive maintenance without local installation.
The service includes:
- Full remote control of endpoints: issue resolution, remote support, script execution
- Automated OS and third-party application updates
- Performance monitoring and preventive maintenance: detecting resource overloads, hardware/software failures, network issues
- Endpoint-level security enforcement (e.g., port blocking, device restrictions, firewall settings)
- Full activity logging and daily/monthly reports
- Integration with backup, hardening, and cybersecurity systems
Business Value: Provides complete technical oversight without burdening employees, identifies problems before outages occur, and enhances endpoint security through structured, ongoing management.
Technical Support & Helpdesk
Dedicated helpdesk for employees — including phone, digital, and self-service portal support.
Service follows a defined SLA and includes complete logging of tickets, response times, and performance reports.
Proactive Client Environment Management
This foundational service ensures ongoing maintenance, real-time issue resolution, and alignment with up-to-date security policies across the entire IT environment.
Included:
- Endpoint Management: remote access, automated updates, hardware/software issue resolution
- Server Management: load monitoring, maintenance, security updates, availability checks
- Network Support: communication monitoring, fault detection, equipment management
- Security Management: alignment with hardening policies, threat protection, enforcement across endpoints and servers
- Integration: backup, disaster recovery, and vulnerability scanning synchronization
- Centralized System Logging: full documentation of activities and status
- AI-driven Fault Analysis: identifying recurring problems and preventing future incidents
Business Value: A unified service that consolidates IT and security operations, reduces downtime, accelerates response — from basic support to critical incidents — and strengthens executive control over all technology operations.
Microsoft 365 Security & Management
A full-service solution for managing and securing Microsoft 365 environments — built specifically for SMBs seeking the benefits of Microsoft Cloud without compromising on control, security, or compliance.
The service includes:
- Identity & Access Management: full control over user provisioning, least privilege enforcement, and conditional access
- MFA Activation: strongly recommended for all users to protect sensitive data and email accounts
- Email Protection: advanced security via SPF, DKIM, DMARC, Safe Links, and Safe Attachments
- DLP Integration: background monitoring to detect and block unauthorized sensitive data sharing
- SharePoint & OneDrive Governance: safe sharing policies, unmanaged device blocking, sync prevention, document sensitivity labeling
- Teams Management: uniform team templates, guest file sharing restrictions, content monitoring, data retention policy enforcement
- Backup & Recovery: granular recovery for emails, files, and documents with full compliance (Amendment 13, GDPR)
- Threat Protection: via Microsoft Defender for 365 with EDR, phishing protection, and Intune-based endpoint management
- Incident Response: immediate user blocking, password resets, real-time threat mitigation
- Compliance & Reporting: Microsoft Purview integration for data retention, regulator-facing audit logs, and executive reports covering usage, risks, update status, attack attempts, and remediation actions
Business Value: Delivers complete visibility, security, and control over Microsoft 365 — aligned with privacy laws and industry standards — while enabling productivity and peace of mind.
Network Infrastructure Management – Stable, Secure, and Fully Managed
הרשת שלך היא עמוד השדרה של כל הפעילות העסקית – החל מגישה לענן ותקשורת פנימית ועד VoIP, מצלמות אבטחה, מערכות ייצור ותחנות עבודה.
We offer a complete solution for the design, implementation, management, and ongoing maintenance of enterprise-grade network infrastructure, fully tailored to your business size and needs.
The process begins with a critical planning and architecture phase based on a comprehensive mapping of technological and business requirements.
We build networks on principles of stability, scalability, flexibility, and security, with future growth in mind.
In wireless networking, we plan and deploy smart Wi-Fi coverage, including signal strength tuning, load balancing, and access control.
Employees and guests are separated into different networks with optional scheduling, bandwidth limits, and full monitoring — enabling mobility without compromising security.
The setup includes:
- Deployment of professional-grade communication equipment: core/access switches, routers, wireless infrastructure, and centralized management systems
- Advanced configuration for traffic routing and optimization
- VLAN segmentation to isolate traffic across departments, users, or systems (e.g., management, staff, guests, IoT, cameras) — reducing risk and fault propagation
In wireless networking, we plan and deploy smart Wi-Fi coverage, including signal strength tuning, load balancing, and access control.
Employees and guests are separated into different networks with optional scheduling, bandwidth limits, and full monitoring — enabling mobility without compromising security.
A key aspect of our infrastructure service is secure connectivity, including:
- Branch-to-branch encrypted communication (IPSec VPN / Site-to-Site)
- Secure remote access via Jump servers or PAM
- Endpoint protection for mobile and remote devices
We also deploy and harden firewalls — including strict access control rules, port blocking, segmentation, traffic filtering, and integration with IDS/IPS systems.
Firewall management is centralized, monitored daily, and includes configuration backups and detailed reports.
We don’t walk away after setup. Our ongoing service includes:
- Preventive maintenance
- Firmware updates
- Performance optimization
- Incident resolution and real-time support
- Strategic improvement planning
Your network doesn’t just function — it performs, protects, and evolves with your business.
IT Portal & Reporting – Full Visibility, Full Control
When there’s no internal IT manager, visibility becomes critical.
We provide a customized client portal that brings all IT and cybersecurity insights into one intuitive dashboard — giving managers and authorized users real-time visibility with a single click.
Included:
- Live data on endpoint and server health: availability, performance, updates, antivirus, connectivity, disk usage, and security alerts
- Full tracking of service tickets: timeline, technician actions, and recommendations
- Access to monthly and quarterly reports: cybersecurity, backup health, inactive users, risk exposure, permissions overview, and missing critical updates
- Backup status verification: success logs, storage location, restore readiness
- Permissions monitoring: active users, file access exposure, and anomalous behavior
The portal also allows for:
- Opening service tickets with screenshots and SLA categorization
- Defining access permissions per user
- Building a clear management hierarchy
Business Value: SMBs can operate at the same transparency and control level as large enterprises — without the overhead of managing infrastructure themselves.
Asset Visibility & Endpoint Device Management
A service that identifies and monitors all connected endpoint devices — workstations, servers, laptops, network equipment, tablets, and printers.
Includes asset cataloging, tagging, status analysis, and alerts for new connections.
Can be extended to include Shadow IT detection tools.
Business Value: Gain full transparency over connected assets, manage licensing and costs, and reduce risks from unmanaged devices.
Health Monitoring & Performance Analytics
Continuous system health monitoring for endpoints — checking hardware status, resource usage, OS uptime, security compliance, and connectivity.
Pre-configured alerts, a real-time dashboard, and proactive maintenance are included to prevent crashes and ensure system performance.
Business Value: Prevent failures before they impact operations, extend hardware life, and prevent data loss.
